Shipping policy

Please be advised we are currently unable to sell or ship outside of the state of Ohio.

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At Grandpaw Biscuit Co, we understand the importance of timely and reliable shipping when it comes to delivering delicious and healthy dog treats to your doorstep. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process for all our customers.

1. Shipping Methods: We offer a variety of shipping methods to cater to your specific needs. Whether you prefer standard shipping or expedited shipping, we have you covered. You can select your preferred shipping method during the checkout process.

2. Processing Time: Once your order is placed, our dedicated team works diligently to process and pack your items. We strive to ship all orders within 2-3 business days. Please note that during peak seasons or promotional periods, or larger orders, processing times may be slightly longer.

3. Shipping Time: The shipping time will depend on the shipping method you choose and your location. Standard shipping within the United States typically takes 3-5 business days. Expedited shipping options are available for faster delivery.

4. Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping method selected. You can view the shipping costs during the checkout process before finalizing your purchase. We strive to offer competitive shipping rates to ensure you get the best value for your money.

5. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Please note that tracking information may take up to 24 hours to update after the order has been shipped.

6. Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain restrictions on shipping to certain locations due to customs regulations or other factors. If you encounter any issues during the checkout process regarding shipping to your location, please contact our customer support team, and we will do our best to assist you.

7. Shipping Damage or Loss: In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or refund as per our return and refund policy.

At Grandpaw Biscuit Co, we are committed to providing exceptional customer service, and our shipping policy is designed to make your shopping experience as convenient and enjoyable as possible. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team.